ViewSonic Careers


Position: 1st level Technical support ANZ
Job Location: Sydney

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Job Description:

ViewSonic Australia currently looking for a 1st level Technical support with LCD or AV background. You will proactively manage the performance of the ViewSonic’s Pre Sales and After Sales Operation within ANZ. This includes providing technical and service support to end customers, Authorised Service Providers (ASP’s) and the Sales team as required. You will also oversee the efficient processing of all RMA transactions, including the Beyond Economic Return (BER) process. Maintaining optimal stock levels of spare parts to ensure that all ASP’s are able to complete repairs within the agreed KPI’s and minimise BER expenditure.

The successful candidate will have LCD, LFD or AV technical after- sales experience. Experience of pre-sales support and product demonstration will be advantageous but not essential as training will be given.

The 1st level Technical support will be based in our Sydney office and cover in-house IT and be the main contact with customer and reseller. You will be also responsible for installation and testing of our new products. Business travel within ANZ will be involved in this position. The role will suit someone who is looking to join an exciting company that are going through a stage of rapid growth.

We are looking for people who not only want to be part of a business, but people who want to build businesses. Please send your CV to Jobs@ViewSonicEurope.com.

Skills/experience required:

  1. Technical Know-How
    • Competent knowledge of Windows Office Suite and Applications..
    • Good technical knowledge of LCD, LFD or AV products.
  2. Education and Experience:
    • At least 1 Years Business Experience in Consumer and/or IT Industry
    • Ideally some experience within Service Management
  3. Personal
    • Fluent English
    • Good attention to detail, cost control and financial analysis.
    • Lateral thinker, with excellent problem solving skills.
    • Self-motivated, proactive and very customer focused.
    • Excellent communication/ presentation skills
    • Good Project Management Skills

 

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